We offer FREE US Postal Service Priority Mail Shipping within the United States, which is 1-3 Day Delivery to most places within the United States.
Other shipping methods are available: Express Mail, FedEx etc. Charges for these alternate shipping methods are calculated at checkout, and are only optional. If you do not select an alternate method of shipping, your order will be shipped using US Postal Service Priority Mail Shipping.
Your order will be shipped after, and only after the following criteria are met!
1. You have successfully completed the checkout process, (You have received and order number, and confirmation).
2. Your payment has been completed, and received by us in full.
3. Your Credit Card matches the Billing Address you provided at checkout, and passes the AVS (Address Verification System).
4. If you requested a "Proof of the graphics" to be emailed to you prior to production and shipping of your order, then you must APPROVE the graphics before we will produce and ship your order to you!
5. We have the material required to produce your order. We do our best to keep popular colors, and materials in stock. However, there are times when we get an unusually high demand on a certain color, or material.
You can always check the status of your order using the Order Status Link (Menu > Cart > Order Status)
Most items ship within 1 - 3 business days after full payment, and design is approved (if requested). Some items may be produced, packaged and shipped within 5 business days after full payment. Specialty items, custom colors, etc., may take slightly longer so for all items please allow 10 - 20 business days to receive your order, although this is very rare! If there is a delay or backorder, you will be contacted. Also you can check the status of your order at any time using the Order Status Link (Menu > Cart > Order Status).
We do offer international shipping and rates are quoted per item at checkout. Of course international shipping takes a little longer, 10 - 20 business days before your item ships, and the cost varies by location. We will not ship international orders until we are absolutely sure that the credit card used has been confirmed. In some cases we may require additional information from the card holder to verify the payment.
As soon as we ship your order, we enter the tracking information for your order into the system. In most cases this triggers an email being sent to the email address you provided at checkout. On very rare occasions this doesn't happen until the system completes its updates in the evening.
However, you can always check the status of your order using the Order Status Link (Menu > Cart > Order Status).
Once we ship items and hand them to the carrier, they are literally out of our hands, and we have no control over actual delivery!
Our experience is that sometimes the carrier website may need time to update, or often in the case of the US Postal Service, they just neglect to scan the package/s. This does not mean that your order is not on the way, or that it will take any longer to arrive, it simply means that it has not been scanned yet. It is not unusual for there to be a single delivery scan on packages with the US Postal Service.
If this happens, there are only a number of possible causes:
1. The package has been delivered to the wrong address by the carrier, in which case the first course of action would be to contact your local post office, or speak to your regular mailman.
2. The package was delivered to you, but stolen after delivery. In this case, you need to contact the Post Office, they will investigate mail theft which is a Federal crime! Also contact us so an insurance claim can be filed.
There are other scenarios, where the US Postal Inspector has caught customers trying to defraud us, but we won't embarrass those customers, or offend you by going into those here!
All shipments are insured against loss, theft, and damage. They are insured either by the US Postal Service, or a third party insurance agent. Please contact us regarding insurance claims.
If your order arrives, and the packaging looks distressed, or damaged, the first thing you should do is start collecting evidence of the damaged package. Take pictures (before opening), speak to your carrier, etc. If when you open the package the contents are in fact damaged, contact us. DO NOT ATTEMPT TO INSTALL THE GRAPHICS IF THEY LOOK DAMAGED WHEN THEY ARRIVE. An insurance claim must be filed, and all packaging and evidence will be required to file such a claim. DO NOT THROW AWAY THE DAMAGED PACKAGING!
All shipments are insured against loss, theft, and damage.
Priority/Express Mail Orders: Are insured either by the US Postal Service, or a third party insurance agent. If the package was insured by the US Postal service (Usually Priority Mail Items under $50, or Express Mail Items under $100), then you can contact the Postal Service directly, and file the claim. If your order was outside these limits please contact us immediately, and we will inform you how to proceed.
FedEx/UPS Orders: Are insured by the respective carrier, you can contact the carrier directly, they will instruct you how to proceed. If you require any assistance from us, please do not hesitate to contact us immediately for assistance.
We will not replace, or refund, any order until the insurance claim is complete under any circumstances, unless approved by management beforehand.
If you are dealing with the carrier directly, then they will pay you for the insurance claim, in which case you may re-order from us if you choose to do so.
If we are dealing with the carrier on your behalf, we will replace, or refund your order as soon as the insurance claim is complete.