• Why should I purchase products from Vinyl Imagination over other companies?
• If you don't have the graphic design style I am looking for, can you design and make it for me?
• Can I see what the graphics/decals will look like before they are produced and shipped to me?
• I want to talk to you in person, can I call you?
• Are all graphics on your website vehicle specific?
• Do you sell on eBay?
• Are your graphics available anywhere else?
• Do you have a contact phone number?
• Can I place my order over the phone?
• Can I return my graphics order?


• What brand of vinyl will you use to produce my graphics kit?
• What type of vinyl will you use to produce my graphics kit?
• What is the thickness of the vinyl films that will be used for my graphics kit?
• Is thicker vinyl or wrap vinyl more durable than the cast 2 mil vinyl films that you use?
• How Long will my vinyl graphics last?
• Can I clearcoat over the vinyl graphics?
• What is the best way to clean my vinyl graphics?
• Does the vinyl shrink or crack over time?
• Will my vinyl graphics fade?
• How does the environment impact my vinyl graphics?


• Will you design something custom, that is not currently on your website?
• I have a sketch or image, can you digitize this into a vinyl graphic for my vehicle?
• How much do you charge for designing custom graphics?
• How do I get my sketch or image to you for my custom design?
• How long will the custom design process take?
• How do I order my custom design after you have completed the design process?
• If I change my mind about ordering my custom design, will I be charged?
• If I order a custom design, will the vinyl graphic look exactly like the design?


• What is the best way to order?
• Can I call you with my order or pay over the phone?
• What are your accepted payment methods?
• I had an issue at checkout! My credit card was declined, however it looks like my credit card was still charged! Why?
• I completed my order, and now want to cancel my order.
• What are your Terms of Service and Policies?


• How much is shipping, and what shipping methods do you offer?
• When will my order be shipped?
• How quickly will I get my products?
• Is international shipping available?
• Will I receive a tracking number when my products are shipped?
• I received my tracking number, but there are no scans, or movements on my shipped order!
• The tracking for my order says it has been delivered, but I haven't received it.
• Are shipments insured against loss, theft, damage etc?
• My order arrived damaged, what should I do?
• How do I file a shipping insurance claim?


• Are your vinyl graphics kits easy to install?
• What tools will be required if I decide to install the graphics kit myself?
• Will vinyl graphics damage the vehicle paint?
• Can vinyl graphics be removed, or are they permanent?
• Can I move the vinyl graphic to a different position after installation?
• Should I have a professional install the vinyl graphics kit for me?
• How can I avoid pulling the installed vinyl up when I remove the pre-mask?
• Help, the paper is sticking to the vinyl!
• How can I avoid/remove small bubbles during/after the vinyl graphic installation?


• I don't like my graphics, can I return them for a refund?
• I changed my mind and want to return my graphics!
• The color is not what I expected, I want to exchange or return them!
• The vinyl is thin and cheap, I want a refund!
• The graphics I received look different than the design I approved in the Design Proof Email you sent me! • The graphics I received are damaged! How do I get them replaced?
• The graphics I received are defective! How do I get them replaced?
• I received my graphics, and one, or more pieces are missing, can I return them?
• What is your full return policy?

 

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